Whatever you want to call it. Has anyone intergrated a help or support ticket tracking sysetm into Geeklog? Anyone have any preferences on one of these systems they would like to see integrated into Geeklog?

Thanks

I just released an integrated Mantis. While not ideal for issue/support tracking (it is a bug tracking tool), I think it's features could work decently for you. Check out this forum post.

Also, if anyone can suggest a good issue/support tracking software (CRM) please post it here. I've looked around but didn't really find anything decent.

-Vinny

Vinny,
I saw that post and it made me once again think about seriously moving my department's intranet site off ASP and onto Geeklog with Mantis and several other available plugins. Now if we can just use NT logins for an automatic login...

I don't need a support module with that much detail. Something pretty simple but clean and function.

I've started working on a simple support ticket plugin some time ago, but it's not ready for public consumption yet (and probably needs a technical overhaul as well).

It tracks emails sent to a specific address (say, support@example.com), automatically assigning it a ticket number, and then lets you assign someone to handle that support ticket. All tied in with Geeklog's groups and permissions, of course.

I have to revisit this once we have Geeklog 1.3.9 out of the door ...

bye, Dirk

Vinny, The best I have found is eGroupware a fork of phpGroupware. eGroupware is a complete solution however and not suitable for integration with Geeklog (I know heresy), but its aimed at a different audience.

TomW

Dirk, that sounds great! Let me know if you need any beta testing done.



Is there a list of enhancements / bug fixes that will be in 1.3.9?

Thanks

The history file in CVS is pretty much up to date.

bye, Dirk

Wow! Someone has been busy.

I know this is an old old thread.

I was wondering if anyone has a commercial client that has asked for a CMS/CRM integration to reduce data input requirements?

I have spent a lot of time looking at SugarCRM and CIviCRM (Civi integrates with Mambo/Joomla and Drupal)

Anyone have something like this I would be willing to pay.

Blaine Dirk and Vinny being the most likely to have done something like this I am thinking.

Thank you

I still only have the above-mentioned "almost finished" support ticket plugin to offer.

I started writing it since I thought it was a good idea, but never had a real need for it. So I basically lost interest once it reached the "proof of concept" stage. That may finally change in the next month or two, but I wouldn't count on it.

Unless, of course, someone would be interested in funding the further development ...

bye, Dirk

I'd be happy to fund a project but I need something a little more robust than a ticketing system. What we are looking for is a CRM tied to a CMS with possible Newsletter capability.

Thanks for taking the time to respond Dirk.

I figured as much. My plugin is nowhere near a full-blown CRM solution (and wasn't meant to be).

bye, Dirk

Has anyone else ever looked at SugarCRM?

They have a port for Mambo and I think Drupal.

I of course prefer GL.

Just seeing if there is any interest out there.

You might want to check out OpenCRX: http://www.opencrx.org/ It is an open source European developed (Swiss?) enterprise class package - or at least that is what I thought when I looked at it months ago. I don't think it will integrate with GL, but it seemed light years beyond SugarCRM. Check out the demo, it's worth a look.

TWolf

I tried phpprojekt but found I can work faster with direct emails. As for me a simple trouble ticket solution within GL would do. Up to now I tell people to write an email to admin.

Tell me Dirk, is your plugin smart enough to also let both the handler and the reporter reply via e-mail (I guess support@example.com would always have to be used as the "to" header so only the site would actually know the real receipient and redirect to him/her)?

Also, if you're willing to officially be hired for a project, do you officially declare yourself as a business in order to provide invoices to whomever pays you? See, if I were to hire you for this, I would want invoices so I could declare it as business expences.

Dirk?

I can advise here the program for business to whom interestingly! Itself I use to it and I do not complain. Very much simplifies work... crm the program

What I use over at Spacequad Internet Services (Spacequad AntiSpam Services) is a PHP support ticketing system from osTicket.com and works very well, also it is free. Try it out on my system if you'd like.