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FCKeditor - Forbidden and 404 Errors launching Image/File Browser

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 03/24/09 04:19pm (Read 16,201 times)  
Status: offline

Blaine

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Registered: 07/16/02
Posts: 1232
Location:Canada
I recently moved a number of sites over to Hostgator and all the sites have an issue launching the FCKeditor image browser and it's not permission related.

The error you see in the pop-up that should be the file browser is:

Forbidden

You don't have permission to access /fckeditor/editor/filemanager/browser/default/browser.html on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

You will need to contact hostgator support and ask them to add the site and possibly just the file browser.html to their whitelist. They are running some sort of mod_security on apache and it's detecting an exception and trigger the security violation and thus blocking access to the needed files.

Geeklog components by PortalParts -- www.portalparts.com
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 06/10/09 02:49am  

Gaurav Maheshwari

Anonymous
working
What we do ? ??

solve this problem
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 06/10/09 08:03am  
Status: offline

Blaine

Forum User
Moderator
Registered: 07/16/02
Posts: 1232
Location:Canada
Quote by: Blaine


You will need to contact hostgator support and ask them to add the site and possibly just the file browser.html to their whitelist. They are running some sort of mod_security on apache and it's detecting an exception and trigger the security violation and thus blocking access to the needed files.

Geeklog components by PortalParts -- www.portalparts.com
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 08/07/09 09:22am  

Anonymous Person

Anonymous
Hello:

The rules in question are #340163 and #1234234. They are per-domain based, not URL based.

Just email Hostgator support and request that the two rules be whitelisted on the specific domain that is showing this issue.
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 09/23/09 04:49pm  

Selvi

Anonymous
Thanks a lot for this post !
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 02/12/10 06:41am  

anant tiwari

Anonymous
happy
Thanks for your guidance
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 03/17/10 10:00am  

anonymous

Anonymous
Quote by: Anonymous Person

Hello: The rules in question are #340163 and #1234234. They are per-domain based, not URL based. Just email Hostgator support and request that the two rules be whitelisted on the specific domain that is showing this issue.

This is incredibly helpful. Thank you!
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 04/19/10 04:42pm  

ionuts71

Anonymous
Quote by: Anonymous Person

Hello:
The rules in question are #340163 and #1234234. They are per-domain based, not URL based.
Just email Hostgator support and request that the two rules be whitelisted on the specific domain that is showing this issue.


Please let me know how I can whitelist rules on a specific domain.
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 04/19/10 05:13pm  

ionuts71

Anonymous
Please let me know how I can whitelist rules on a specific domain.

SOLVED: See this page
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 09/14/11 02:59am  
Status: offline

shoshanna00

Forum User
Newbie
Registered: 09/14/11
Posts: 1
Thank you for the provided information in this thread Smile
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 03/03/15 05:54pm  
Status: offline

ragortue

Forum User
Newbie
Registered: 03/03/15
Posts: 11
I think HG already fixed this. But I could be wrong though.
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